Shipping & Return Policy

Shipping Locations

  • United States (online or phone)
  • Canada (call (800) 251-9699 to place an order)
  • Mexico (call (800) 251-9969 to place an order)

Canceling an Order

  • If you would like to cancel an existing order, please e-mail sales@advancedequip.com or call (800) 251-9699
  • Please provide your order number and name(s) on order, and a brief description of the order.
  • If an order has shipped prior to cancelling, please refuse the delivery by FedEx (not valid for freight)
  • Restocking and/or other fees may apply

Returning an order

  • If you need to return an item, please email sales@advancedequip.com or call (800) 251-9699
  • Returns valid on unopened and/or unused items
  • If the item was damaged during shipping or a wrong item was shipped, a free return label will be provided
  • If the item is no longer wanted and/or needed, the customer is responsible for return shipment (fees may be included)
  • Returns accepted up to 30 days upon receiving the item
  • Non-returnable items: Detergents, Batteries, Chargers, and Sealants/Tapes (Contact us if you have any questions)

Updates on Orders

  • Most items ship within 3 business days (if in stock)
  • If an item is out of stock in our warehouse; drop shipment from the manufacturer may take longer
  • For a status update, please e-mail sales@advancedequip.com or call (800) 251-9699

Shipping Methods

  • FedEx
  • Freight truck
  • Freight truck with liftgate

Free Shipping

  • Lower 48 states: $400 or more
  • Hawaii: $1,000 or more
  • Alaska: $1,000 or more
  • Excludes: Chemicals, Used/Demo Equipment, and Honda Engines

Taxes

  • Taxes applied to purchases shipped to Nebraska and Iowa
  • If you have a tax exemption, please e-mail sales@advancedequip.com or call (800) 251-9699